Frequently Asked Questions

id678 requires a valid government-issued photo ID — your Indonesian National Identity Card (KTP) is the standard document accepted. For withdrawal verification, you may also need to submit a selfie holding your KTP and a recent bank statement or screenshot confirming ownership of the bank account you intend to withdraw to. KYC review is typically completed within 24 hours on business days.

On the login screen, click "Forgot Password" and enter your registered email address. id678 will send a secure password reset link to that address within a few minutes. Click the link, choose a new strong password, and log in. If you no longer have access to your registered email, contact support at [email protected] with your KTP and account username for manual recovery.

No. id678 strictly enforces a one-account-per-person policy. Duplicate accounts are detected through our verification systems and will be closed, with any associated balances forfeited in accordance with our Terms and Conditions. If you believe a duplicate account was created by mistake or by someone else using your details, contact support immediately so we can investigate and protect your primary account.

To close your account, email [email protected] from your registered email address with the subject line "Account Closure Request". Before closure, ensure any remaining balance is withdrawn. Our team will process the closure within 48 hours of confirming your identity. If the reason for closure is gambling-related harm, we strongly recommend requesting self-exclusion instead, which provides additional protective measures beyond a standard account closure.

Deposits via BCA (Bank Central Asia) bank transfer are typically credited to your id678 account within 5 to 15 minutes of the transfer being confirmed by BCA's system. During peak hours or national holidays, processing may take up to 30 minutes. If your deposit has not appeared after 30 minutes, submit a deposit inquiry to [email protected] and include your BCA transfer receipt for fastest resolution.

The minimum deposit on id678 is Rp 50.000 for all local bank transfers (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI, Bank Permata) and Rp 25.000 for e-wallets (OVO, DANA, GoPay, ShopeePay, LinkAja). The minimum withdrawal is Rp 100.000 for bank transfers. There are no transaction fees charged by id678 on standard deposits and withdrawals, though your bank may apply its own transfer fees.

Withdrawals to Bank Mandiri accounts are processed within 30 minutes to 3 hours during operating hours (07:00–23:00 WIB). Requests submitted outside these hours are queued and processed first thing the next morning. id678 targets same-day processing for all withdrawal requests received before 21:00 WIB. If your withdrawal has not arrived within 4 hours, contact support with your withdrawal reference number.

Yes. id678 accepts deposits and withdrawals via OVO, GoPay, DANA, ShopeePay, and LinkAja. E-wallet transactions are among the fastest payment methods available — most deposits credit within 2 to 5 minutes. The minimum e-wallet deposit is Rp 25.000. To use an e-wallet, select it as your payment method at the deposit screen and follow the in-app authorisation steps within your chosen e-wallet application.

id678 does not charge any fees on BRI (Bank Rakyat Indonesia) deposits or withdrawals. However, BRI may apply its own inter-bank transfer fee if you are sending from a BRI account to our designated virtual account at a different bank — typically Rp 6.500 per transaction for standard SKN transfers. For zero-fee transfers, use BRI's BI-FAST service if available on your BRI mobile banking app. Check with BRI directly for the most current fee schedule.

id678 displays a confirmation screen showing the destination account name before any withdrawal is finalised — always verify this matches your registered bank account. If an incorrect account number is submitted and the transfer is already processed, id678 cannot guarantee recovery of the funds. Contact support immediately with the withdrawal reference and incorrect account details so we can attempt to intercept the transaction. Always ensure your withdrawal account details are up to date in your profile settings.

id678 offers a comprehensive sportsbook covering football (including BRI Liga 1, EPL, La Liga, Serie A, Bundesliga, and the FIFA World Cup), badminton (a particularly popular betting market for Indonesian users, covering events like the All England and Indonesia Open), basketball, volleyball, MotoGP (including the Mandalika circuit), and e-sports such as Mobile Legends MPL. Full pre-match and live in-play betting is available, with markets including 1X2, Asian handicap, over/under, and mix parlay.

A mix parlay (a multi-match accumulator bet popular in Indonesian betting culture) lets you combine two or more separate match selections into a single bet slip. All selections must win for the parlay to pay out. The potential return is calculated by multiplying the individual odds together, which creates significantly higher payouts than single-match bets — but also higher risk. id678 supports mix parlay bets across all major football leagues with a minimum of two legs and a maximum stake of Rp 10.000.000 per slip.

Yes. id678 offers togel (Indonesia's traditional numbers lottery) markets, including 2D, 3D, and 4D draws from major market pools. Players select a sequence of numbers and place a wager in IDR; if the drawn numbers match your selection in the required format, you win the corresponding payout. id678 publishes draw schedules, payout tables, and result histories transparently in the togel section. All draw results are independently verified for fairness.

id678 provides access to live-streamed sabung ayam (traditional Indonesian cockfighting) events through our partner arenas, with real-time Meron (the favoured bird) and Wala (the underdog) betting markets available. Matches run throughout the day, and the live stream is embedded directly in the platform so you can follow the action and place bets simultaneously. Minimum bet starts from Rp 50.000 per match.

id678 hosts slot titles from certified studios including Pragmatic Play, Pocket Games Soft (PGSoft), Spribe, NetEnt, and Microgaming. Each game's Return-to-Player (RTP) percentage is published on its information page — most slots carry an RTP between 94% and 97%. All games use certified RNG (Random Number Generator) engines audited by independent testing laboratories, ensuring every spin outcome is genuinely random and not influenced by previous results or account history.

Yes. id678 is fully optimised for mobile browsers on both Android and iOS devices — no app download is required. Open your preferred mobile browser (Chrome, Safari, or Firefox), navigate to id678.cam, and log in. The entire platform — sportsbook, live casino, slots, togel, and account management — scales responsively to any screen size. For the smoothest experience on mobile, we recommend using a stable Wi-Fi or 4G/5G connection, particularly for live casino and live sabung ayam streams.

id678 offers a welcome deposit bonus to newly registered members on their first qualifying deposit. Bonus terms, including the percentage match and maximum bonus amount in IDR, are published on the promotions page and updated regularly. To claim a welcome bonus, opt in during the deposit process before submitting your first deposit. Bonuses credited after the deposit screen cannot be retroactively applied to a deposit that was made without selecting the promotion.

Each bonus on id678 carries a wagering requirement — typically expressed as a multiplier (e.g., 10x means you must wager the bonus amount ten times before withdrawing winnings derived from it). Wagering requirements, eligible games, minimum odds, and expiry periods are detailed in each promotion's individual Terms and Conditions. Slots and casino games typically contribute 100% toward wagering, while sports bets may contribute a lower percentage depending on the specific promotion.

id678 runs periodic cashback promotions that return a percentage of your net losses over a defined period (daily, weekly, or monthly depending on the campaign) directly to your account as bonus credit or, in some VIP-tier promotions, as withdrawable cash. Cashback is calculated on net losses after winnings are deducted. The applicable cashback rate and qualifying product categories are specified per campaign. Check the promotions page for the current active cashback offer.

Yes. id678 operates a tiered VIP programme that rewards consistent play with escalating benefits. Higher tiers unlock faster withdrawal processing, increased withdrawal limits, dedicated account managers, exclusive reload bonuses, and invitations to special events. Tier progression is based on cumulative wager volume in IDR over a rolling period. Your current VIP tier and progress toward the next level are visible in the "My Account" section. Contact support to learn about the specific benefits at your current tier.

Most sports bonuses on id678 are eligible for use on BRI Liga 1 matches, Timnas Indonesia (Garuda) fixtures, and major international tournaments including the AFF Cup and FIFA World Cup qualifiers — provided the minimum odds requirement is met (typically 1.50 or above). Some promotional bonuses are restricted to specific leagues or products; always check the promotion's individual terms before placing your qualifying bet to confirm BRI Liga 1 and Timnas Indonesia markets are included.

id678 operates as an internationally licensed and regulated online gaming platform. The site uses 256-bit SSL encryption across all pages and transactions, ensuring that your personal data and payment details are protected in transit. Game outcomes are certified by independent RNG auditors. id678 does not store full card numbers or banking credentials on its servers. For security-related queries or to report a concern, contact [email protected].

Responsible gaming controls are accessible from your Account Settings under the "Responsible Gaming" tab. From there you can set daily, weekly, or monthly deposit limits, loss limits, and session time limits — all effective immediately. To activate a cooling-off period (24 hours to 30 days) or permanent self-exclusion, you can also request these directly via email at [email protected]. All self-exclusion requests are processed within one hour, at any time of day.

You must be at least 21 years of age to register and play on id678. This is a strict platform requirement enforced through KYC identity verification. Any account found to belong to a person under 21 will be closed immediately and all deposited funds will be returned. id678 also recommends that members who share devices with younger family members install parental control software to prevent accidental access to gambling content.

If gambling is starting to feel out of control, take action early — the sooner you act, the easier it is to regain control. Log in to your id678 account and activate a cooling-off period or self-exclusion from the Responsible Gaming tab, or email [email protected] immediately with the subject line "Responsible Gaming — Urgent". Our team processes all such requests within one hour. You can also visit our full Responsible Gaming page for detailed guidance, warning signs, and external professional support resources.

id678 takes data privacy seriously. All personal information you provide during registration and KYC is encrypted at rest and in transit using industry-standard protocols. We do not sell, rent, or share your personal data with third parties for marketing purposes. Data is retained only as long as necessary to fulfil our legal and operational obligations. For full details on how your data is collected, stored, and used, please read our Privacy Policy.