Terms & Conditions

In these Terms & Conditions, the following terms carry the meanings set out below unless the context expressly requires otherwise.

Access to and use of the id678 Platform is strictly limited to individuals who satisfy all of the following conditions at the time of registration and on a continuing basis for the duration of their membership:

• You must be a resident of Indonesia and at least 21 years of age. id678 does not knowingly permit individuals under 21 to register or maintain an account. Any account found to belong to a person under the age of 21 will be suspended immediately, all associated wagers voided, and any remaining balance returned to the verified payment method on file.
• You must be registering and using the Platform on your own behalf as a private individual, and not as an agent, representative, or nominee of any third party.
• You must not be a current or former employee, contractor, director, or officer of id678 or any of its affiliated entities, nor an immediate family member of any such person.
• You must not currently be subject to a self-exclusion order, cool-off period, or any other voluntary or mandatory restriction placed on your id678 account or any other licensed online gaming account.
• You must have the full legal capacity under Indonesian law to enter into binding agreements. If you are subject to any legal incapacity, guardianship, or supervised financial arrangement, you may not register an account.
• You must not register or maintain more than one Account on the Platform. Duplicate accounts will be merged or closed at id678's sole discretion, and any funds held in duplicate accounts may be forfeited.

To access the full range of id678 services, you must complete the registration process accurately and in good faith. By submitting your registration details, you represent and warrant that all information provided is true, current, and complete.

During registration you will be required to provide, at minimum: a valid email address, a chosen username, a secure password, your full legal name as it appears on your government-issued identification, your date of birth, your Indonesian mobile phone number, and your preferred deposit and withdrawal payment method. Providing false, misleading, or incomplete registration information constitutes a material breach of these Terms & Conditions and may result in immediate account closure without refund of any promotional credits.

You are solely responsible for maintaining the security and confidentiality of your Account credentials. id678 will treat any action taken using your login credentials as an action taken by you personally, unless you have reported a suspected breach of account security to our support team prior to such action occurring. You must notify id678 immediately at [email protected] if you suspect that your Account has been accessed without your authorization.

id678 reserves the right to decline any registration application without providing a reason, and to close any Account at any time where it determines, in its sole and reasonable judgment, that the Member has breached these Terms & Conditions or that continued operation of the Account presents a risk to the integrity of the Platform or the safety of other Members.

id678 operates a mandatory Know Your Customer (KYC) verification process to comply with applicable anti-money laundering standards and to protect the integrity of the Platform. All Members must complete KYC verification before their first withdrawal is processed. id678 may also require KYC verification at any other time, including when deposit volumes, withdrawal requests, or account behaviour trigger internal risk thresholds.

The following documents are accepted for KYC verification purposes:

• Proof of Identity: A valid Indonesian National Identity Card (KTP), passport, or other government-issued photo identification that clearly shows your full legal name, date of birth, and photograph.
• Proof of Address: A recent utility bill, bank statement, or government correspondence dated within the last three months, showing your full name and residential address in Indonesia.
• Proof of Payment Method: Where withdrawals are directed to a bank account or e-wallet, id678 may request confirmation that the destination account is registered in your name — for example, a screenshot of your BCA, BRI, BNI, or Mandiri mobile banking app showing your registered account details.

Documents must be submitted in JPEG, PNG, or PDF format. All submitted documents are handled in accordance with id678's Privacy Policy and are stored securely using 256-bit SSL encryption. id678 will not share your KYC documents with any third party except where required by applicable law or regulation.

id678 will use reasonable endeavours to complete KYC review within 24 hours of receiving a complete documentation set. Where additional review is required, id678 will notify the Member within that period and provide a revised timeline. During any open KYC review, withdrawal requests will be held in a pending state and no interest will accrue on funds awaiting verification.

All deposits on id678 are denominated in Indonesian Rupiah (IDR). id678 accepts deposits via the following payment methods: BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI (Bank Syariah Indonesia), Bank Permata, OVO, DANA, GoPay, ShopeePay, and LinkAja. The availability of individual payment methods may vary based on system maintenance, provider restrictions, or regulatory requirements, and id678 reserves the right to add or remove supported payment methods at any time.

Minimum and maximum deposit amounts vary by payment method and account tier. Current limits are displayed within the deposit section of your Account dashboard and are subject to change with reasonable notice. Deposits are generally credited to your Account Balance in real time. In the event of a technical delay, id678 will investigate and resolve the matter promptly. Members should retain all deposit transaction references for their records.

• Deposits must originate from a payment account registered in your own name. Third-party deposits are strictly prohibited and will result in account suspension pending investigation.
• id678 does not charge deposit fees. However, your bank or e-wallet provider may apply its own transaction charges, for which id678 accepts no responsibility.
• Deposits made in error cannot be reversed once the funds have been credited to your Account Balance. Members should verify all deposit amounts before confirming transactions.
• id678 reserves the right to apply enhanced due diligence to large or unusual deposit volumes, which may result in a temporary hold on Account activity pending review.

Withdrawals may be requested at any time by Members who have completed KYC verification and whose Account is in good standing. All withdrawals must be directed to a payment account registered in the Member's own name; id678 will not process withdrawals to third-party accounts under any circumstances.

id678 targets a standard withdrawal processing time of under five minutes for fully verified accounts using local bank transfer or e-wallet methods. Processing times may be extended during peak periods, scheduled maintenance windows, or where a withdrawal triggers additional security review. In no case will id678 hold a verified withdrawal request for more than 24 hours without notifying the Member and providing a reason.

• Minimum and maximum withdrawal amounts per transaction are displayed in your Account dashboard and may vary by payment method.
• Withdrawals will only be processed to the same payment method used for the most recent qualifying deposit, except where the Member has provided sufficient documentation to authorise an alternative destination account.
• Any outstanding bonus wagering requirements must be satisfied before the portion of the Account Balance attributable to bonus activity may be withdrawn. Cash funds that have never been subject to a bonus offer are not restricted by wagering requirements.
• id678 does not charge withdrawal fees for standard transactions. Express processing options, where available, may be subject to a stated fee disclosed at the time of request.
• id678 reserves the right to delay or decline any withdrawal request where fraud, money laundering, or a breach of these Terms is suspected. In such cases, the Member will be notified and the matter escalated through the appropriate review process.

id678 may, at its discretion, offer bonuses, free bets, cashback arrangements, reload offers, and other promotional incentives to new and existing Members. All such offers are subject to the specific terms published at the time the offer is made, which form part of these Terms & Conditions. In the event of any conflict between a promotion's specific terms and these general Terms & Conditions, the promotion-specific terms take precedence in relation to that offer only.

The following general principles apply to all id678 bonus offers unless a specific promotion's terms state otherwise:

• Wagering Requirements: Bonus funds are subject to a stated wagering requirement (for example, "30x the bonus amount") that must be completed within the stated validity period before bonus-derived winnings may be withdrawn. Wagering requirements are counted using real-money wagers only; wagers placed using bonus funds contribute at the rate specified in the relevant promotion terms.
• One Bonus Per Household: Only one active bonus may be claimed per Member, per household, and per IP address at any one time, unless id678 explicitly authorises otherwise in a promotion's terms.
• Abuse and Collusion: Any attempt to exploit bonus offers through coordinated betting, arbitrage, or the use of multiple accounts constitutes Prohibited Conduct. id678 reserves the right to void wagers, withhold bonus funds, and close accounts where such conduct is identified.
• Withdrawal During Active Bonus: If a Member withdraws their cash balance while a bonus is active, any remaining bonus funds and associated wagering progress will be forfeited.
• No Cash Alternative: Bonus funds have no cash value and cannot be transferred between accounts or exchanged for any form of payment outside the Platform's standard wagering mechanism.
• Expiry: Unclaimed or unused bonus funds expire after the validity period stated in the relevant offer. Expired bonus funds will be removed from the Member's bonus wallet without replacement.

All wagers placed on id678 are subject to the product-specific rules published within the relevant section of the Platform. Members are responsible for familiarising themselves with the applicable rules before placing any wager. The following general principles apply across all betting products:

• A wager is accepted and binding only when id678's systems have confirmed receipt and issued a bet reference number. Bets remain pending until official results are published by the relevant governing body, sporting authority, or game provider.
• Odds and prices displayed at the time a wager is placed are the odds at which the bet will be settled, subject to the void and cancellation provisions set out below.
• id678 reserves the right to void any wager placed at manifestly incorrect odds due to a pricing error, system fault, or data feed failure. In such cases, the staked amount will be returned to the Member's Account Balance.
• Wagers on sporting events such as BRI Liga 1, EPL, La Liga, Serie A, Bundesliga, the Champions League, and the AFF Cup are settled in accordance with the official results published by the respective league or governing body. Mix parlay (accumulator) bets require all legs to win for a return to be paid; a single void leg within a parlay will be treated as a non-runner and the accumulator recalculated over the remaining selections.
• For togel (Indonesia's traditional numbers lottery) markets, results are based on the official draw output of the relevant reference pool as specified in the togel market rules. id678 does not operate or influence draw results.
• For live casino games provided by third-party studios including Pragmatic Play, Evolution Gaming, Microgaming, and Pocket Games Soft, the result displayed in the game interface at the conclusion of each round constitutes the final, binding outcome. Any dispute regarding a live game result must be raised with id678 support within 24 hours of the round closing.
• id678 reserves the right to impose maximum payout limits per event, per day, or per product category. Current limits are available on request from our support team.

The following actions constitute Prohibited Conduct and will result in account suspension, cancellation of affected wagers, forfeiture of associated winnings, and permanent closure of the Member's account, with or without prior notice at id678's sole discretion:

• Registering more than one account on the Platform, or assisting any other person to do so;
• Providing false, misleading, or fraudulent information at any stage of the registration, KYC, or withdrawal process;
• Using software tools, bots, scripts, artificial intelligence systems, or any other automated mechanism to place wagers, exploit pricing errors, or gain an unfair advantage over other Members or the Platform;
• Engaging in match-fixing, inside information wagering, or any other conduct that undermines the integrity of sporting events or game outcomes;
• Colluding with other Members or third parties to manipulate game outcomes, especially in peer-to-peer formats;
• Exploiting system errors, software bugs, or undocumented platform behaviours to generate winnings that would not have arisen under normal operating conditions;
• Attempting to launder money or conduct any transaction that may be in breach of applicable anti-money laundering laws or regulations;
• Accessing or attempting to access the accounts of other Members without authorisation;
• Using the Platform in any manner that is abusive, harassing, or threatening toward id678 staff or other Members;
• Facilitating or enabling any minor (person under 21 years of age) to access or use the Platform.

id678 is committed to promoting responsible gambling and maintaining a safe gaming environment for all Members. Gambling should be treated as entertainment only — it carries inherent financial risk and is not a reliable source of income. id678 strongly encourages all Members to set personal limits and to take regular breaks from gambling activity.

The following responsible gaming tools are available to all id678 Members at no cost through the Account settings dashboard:

• Deposit Limits: Set daily, weekly, or monthly caps on the total amount you may deposit. Reductions take effect immediately; increases are subject to a 24-hour cooling-off period.
• Loss Limits: Cap the total amount you may lose over a defined period. As with deposit limits, reductions are immediate and increases require a waiting period.
• Session Time Limits: Restrict the duration of individual gambling sessions. id678 will display a notification when your session approaches the set limit and will log you out automatically when it is reached.
• Reality Checks: Enable periodic on-screen reminders showing how long you have been playing and how much you have wagered during the session.
• Cool-Off Period: Temporarily restrict access to your account for a period of 24 hours to 30 days. During a cool-off period, all wagers placed will be declined and no deposits will be accepted.
• Self-Exclusion: Permanently exclude yourself from the Platform for a minimum period of six months. Self-exclusion requests are processed within 24 hours and cannot be reversed before the exclusion period expires.

For full details on responsible gaming resources, tools, and support pathways, please visit our dedicated Responsible Gaming page. Members who believe they may be experiencing gambling-related difficulties are encouraged to contact our support team, who are trained to assist with responsible gaming conversations and can connect Members with independent counselling services.

All content published on the id678 Platform — including but not limited to software, source code, database structures, graphic design elements, logos, trademarks, text, audio, video, and data compilations — is the proprietary intellectual property of id678 or its licensed content partners, and is protected by applicable copyright, trademark, and related laws.

Members are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for their own personal, non-commercial entertainment purposes, strictly in accordance with these Terms & Conditions. This licence does not constitute a transfer of ownership of any Platform content and does not permit:

• Reproduction, redistribution, or public display of any Platform content without id678's prior written consent;
• Reverse engineering, decompilation, or disassembly of any Platform software or technology;
• The creation of derivative works, mirror sites, or competing products based on Platform content or infrastructure;
• Systematic extraction of data from the Platform using scraping, crawling, or similar automated techniques.

Third-party game content made available on the Platform (including titles provided by Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft) is licensed to id678 by the respective rights holders. Any use of such content outside the scope of normal Platform interaction is prohibited and may constitute infringement of third-party intellectual property rights.

To the maximum extent permitted by applicable law, id678 excludes all liability for any loss or damage — whether direct, indirect, incidental, special, consequential, or punitive — arising out of or in connection with your use of, or inability to use, the Platform, including but not limited to:

• Loss of winnings, revenue, or profits arising from a technical fault, system outage, or data transmission error;
• Loss or corruption of Account data due to hardware or software failure on the part of id678 or any third-party provider;
• Unauthorised access to or alteration of your Account by a third party, where id678 has taken reasonable security precautions;
• Any delay or failure in processing a deposit or withdrawal where such delay or failure is caused by your bank, e-wallet provider, or any other third-party payment processor;
• Any interruption to Platform availability caused by a Force Majeure event.

Nothing in these Terms & Conditions limits or excludes id678's liability for death or personal injury resulting from id678's negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law. Where liability cannot be fully excluded, id678's aggregate liability to any Member in respect of all claims arising in any calendar year shall not exceed the total amount deposited by that Member into their id678 Account during that calendar year.

The Platform is provided on an "as is" and "as available" basis. id678 makes no warranties, express or implied, regarding the Platform's fitness for any particular purpose, uninterrupted availability, or freedom from error, to the extent permitted by applicable law.

id678 reserves the right to amend, update, or replace these Terms & Conditions at any time. Where a proposed amendment is material — that is, where it would reasonably be expected to affect a Member's rights or obligations in a significant way — id678 will provide not less than 14 days' advance notice of the change by publishing a notice on the Platform and, where practicable, by sending a notification to the email address registered to the Member's Account.

For minor amendments (such as typographical corrections, clarifications that do not change substantive obligations, or updates to payment method lists), id678 may publish the amended Terms without advance notice. The effective date of each version is displayed at the top of this page.

Your continued use of the Platform after the published effective date of any amended version constitutes your acceptance of the revised Terms & Conditions. If you do not agree with an amendment, you must close your Account before the effective date and withdraw any remaining Balance to your verified payment method. id678 will honour any pending wagers placed before the amendment's effective date under the terms in force at the time the wager was accepted.

These Terms & Conditions are governed by and construed in accordance with internationally recognised principles of commercial law as applied to online gaming agreements, with particular regard to the interests of Indonesian consumers accessing the Platform. Where any specific provision of Indonesian law creates a mandatory right that cannot be excluded by agreement, that right is preserved notwithstanding any contrary provision in these Terms.

In the event of a dispute arising out of or in connection with these Terms & Conditions, or your use of the id678 Platform, both parties agree to first attempt resolution through good-faith negotiation. You may initiate a dispute by contacting id678 support at [email protected] with a written description of your complaint and the resolution you are seeking. id678 will acknowledge receipt within 24 hours and provide a substantive response within five business days.

If a dispute cannot be resolved through direct negotiation within 30 days of the initial complaint being lodged, either party may refer the matter to a mutually agreed neutral arbitration process. id678's decision to offer arbitration does not constitute an admission of liability and does not waive any rights id678 may hold under these Terms or applicable law.

Nothing in this clause restricts your right to seek emergency injunctive relief from a court of competent jurisdiction where such relief is necessary to prevent irreparable harm.

id678 maintains a dedicated support team available around the clock (24/7) to assist Members with account queries, technical issues, payment questions, and formal complaints. All support interactions are conducted in English, with Indonesian-speaking agents available on request.

You may contact id678 using the following channel:

• Email Support: [email protected] (plain text — not a clickable link)

For formal complaints, id678 operates a two-stage internal review process. At Stage One, your complaint will be assigned to a senior support agent who will investigate and respond within five business days. If you are not satisfied with the Stage One outcome, you may request escalation to Stage Two, at which point the matter will be reviewed by a member of id678's management team within a further ten business days. id678 will provide a final written response at the conclusion of Stage Two.

id678 keeps records of all complaints and uses feedback to continuously improve Platform policies and Member experience. All complaint submissions are treated as confidential and handled in accordance with id678's Privacy Policy.